Privacy and Cookies Policy

Version number: V16080305225
Effective date: 31.10.2025

1. Who are we?

We are Persian Language Services Ltd. For privacy queries, you can contact us at info@plstranslation.co.uk. Other contact details are available on our website.

2. What’s the point of this policy?

This policy explains how we collect, use, and protect your personal information as a client or website user. Please use our services only if you are comfortable with this policy.

It does not apply to personal information contained within documents you provide for translation or related services. For that data, we act solely as a “processor,” following our service agreement with the data “controller.”

3. What do we collect?

• Information you provide: name, email, phone number, address, company details, and other contact information.
• Account data: login details, preferences, and communication history.
• Transaction details: payment information and service history.
• Usage data: IP address, browser type, pages visited, and time spent on our site.
• Third-party data: payment verification and limited billing information from providers.

4. Communication Preferences

By submitting your details, you consent to communication from Persian Language Services Ltd via phone, email, SMS, or messaging platforms for service and marketing purposes. You may opt out anytime by following unsubscribe links or contacting us directly.

5. What’s our reason / legal basis for collecting information?

• To perform a contract or respond to an enquiry.
• For our legitimate interests, such as improving services and preventing fraud.
• With your explicit consent for certain types of communication or marketing.

6. How long do we keep personal information?

• Until our contract or communication with you has ended.
• Up to six years if required for legal, tax, or regulatory purposes.
• For marketing communications, until you unsubscribe.
• Browsing data is typically kept for up to 26 months.

7. To whom do we send or make available your personal information?

• Service providers such as hosts, payment processors, analytics tools, and IT support.
• Regulatory or law enforcement bodies when required by law.
• Professional advisers or insurers as needed.
• Potential buyers in case of a business transfer or merger.

8. Do we send your information outside the UK?

Your data is primarily stored in the UK. Some information may be transferred to trusted service providers in the EEA or US (such as Google or Facebook) under standard contractual clauses ensuring data protection.

9. What rights do you have?

You may request access, correction, deletion, or restriction of your personal information. You may also withdraw consent or object to processing where applicable.

If you have a complaint, contact us first. If unresolved, you may complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Cookies

We and selected partners use cookies to improve site performance, security, and user experience. You can manage or disable cookies in your browser settings. Some site features may not work properly if you disable cookies.

Cookie Table

Type of Cookie	Name	Duration	Description
Necessary	_GRECAPTCHA	5 months 27 days	Used by Google reCAPTCHA to protect against spam and abuse.
Functional	__lc_cid	2 years	Essential for the website’s live chat function.
Analytics	_ga	2 years	Tracks website usage and visitor statistics via Google Analytics.
Advertisement	_fbp	3 months	Set by Facebook to deliver relevant advertisements.

11. Contact Us

If you have any questions about this policy or our data practices, please contact us at info@plstranslation.co.uk.